FAQ

Everything you need to know about Taylor Swift Tix powered by Ticketmaster #VerifiedFan

  • Taylor Swift is committed to getting tickets into the hands of fans...NOT scalpers or bots. So she collaborated with Ticketmaster #VerifiedFan to create an exclusive program called Taylor Swift Tix! It’s designed to help YOU get the best access to tickets in North America, in a really fun way. Once you register, you can boost your opportunity for ticket access by participating in activities until registration closes November 28, 2017.

  • Ticketmaster Verified Fan® is committed to getting tickets in the hands of fans. Not scalpers or bots. So we've partnered with Taylor Swift to create a fun way for fans to unlock exclusive ticket access. Weaving in our unique technology that allows us to identify scalpers and bots, fans have the best opportunity to access tickets.

  • Registration is completed in a few simple steps. We’ll ask you to tell us what city you want to get in line for and to provide your mobile number. This will allow us to send you important details on your ticket access once registration has closed. After your registration is complete, you’ll officially join the line and unlock access to the Taylor Swift Tix portal. The portal will serve as your main destination to participate in boost activities. When you participate, you can boost your opportunity to unlock ticket access in your selected city. You can participate in boost activities at the start of registration and continue until we lock the line on November 28, 2017. No purchase necessary to register and participate.

Getting in line and how it works.

  • Participating in boost activities will build your activity status and boost your opportunity to unlock ticket access. Boost activities will come in all shapes and sizes. Watch the latest music video on the portal, purchase the album, post photos and engage on social media. Visit your Taylor Swift Tix portal for the newest boosts and activities you can do everyday.

  • When you change cities, you may notice your position in line may change as well. Don’t worry, you won't lose your previous progress (purchases, referrals, shares, etc.). However, you’ll be joining a new line and a new group of fans participating in the Taylor Swift Tix program.

  • As more fans join Taylor Swift Tix and participate in boosts, the line in your city will grow. The more you do, the more you boost. Keep in mind, other fans will also be doing boost activities and trying to improve their place in line. Keep checking your Taylor Swift Tix portal for the latest activities you can do everyday for the best opportunity to access tickets.

  • You can participate in boost activities at the start of registration and continue until the line locks on November 28, 2017. Be sure to follow @taylorswift13 and @taylornation13 on Twitter for the latest news and announcements.

Everything you need to know about boosts.

  • Activity boosts will come in all shapes and sizes. Watch the latest music video on the portal, purchase the album, post photos and engage on social media to boost your opportunity to unlock access to tickets. Check the Taylor Swift Tix portal for the newest boosts and activities you can do everyday.

  • Activity boosts were designed as a fun way to participate and boost your opportunity to unlock ticket access. While boosts are optional, we hope you’ll play along with the Taylor community and to help you unlock the best opportunity to access tickets!

Music Boosts

  • Boosts will be automatically applied to purchases of reputation made via the Taylor Swift Store. No more than 13 boosts may be redeemed for all online album pre-orders and boosts will be deducted for canceled or returned pre-orders. iTunes album pre-order boosts are limited to one boost per person.
    Note: due to massive participation some boosts may not be applied immediately – but all activity is being logged and will be counted.

  • Yes. Below are the pre-order restrictions, per retailer.

    Target and Walmart album pre-orders are only available for U.S. based purchasers. International shipping is unavailable.

    iTunes album pre-orders are only available for U.S. based purchasers and are limited to one album pre-order boost per person.

  • You can pre-order the album on iTunes.com, Target.com, Walmart.com, the Taylor Swift Store, or the UPS bundle via TaylorSwift.com. No more than 13 boosts may be redeemed for all online album pre-orders and boosts will be deducted for canceled or returned pre-orders. Please note the pre-order restrictions, per retailer.

    Target and Walmart pre-orders are only available for U.S based purchasers. International shipping is unavailable.

    iTunes can only support U.S based participants.

  • Keep your purchase confirmation handy for all reputation pre-orders from iTunes, Target.com and Walmart.com. You’ll refer to your purchase confirmation details to record your boost. Return back to the portal, select the retailer(s) you purchased from and enter your details. For purchases made via the Taylor Swift Store or the UPS bundle via TaylorSwift.com, boosts will be automatically applied. Please note: your boost(s) may take 24-48 hours to be applied.

  • Due to massive participation, some boosts may not be applied immediately – but all activity is being logged and will be counted.

    Social Hashtag boosts may take up to 72 hours to be applied (but we are working to bring this time down).

    Activity boosts such as watching a video on the portal may take 24-48 hours to be applied.

    Purchase boosts from iTunes.com, Target.com, Walmart.com, the Taylor Swift Store, or the UPS bundle via TaylorSwift.com may take 24-48 hours to be applied.

  • Please see below for instructions, per retailer.

    iTunes
    Look for your purchase confirmation email from iTunes. Included in your confirmation is a 10 digit code. Return to you Taylor Swift Tix portal and complete the following steps:
    1. Locate the album pre-order boost and click "Add pre-order credit".
    2. Click on the iTunes retail button.
    3. Enter your 10 digit code, for example: 1234-56-7890
    4. You're all set.
    Please note: boost(s) may take 24-48 hours to be applied and iTunes can only support U.S based purchasers. iTunes album pre-order boosts are limited to one boost per person.

    Target
    Look for your purchase confirmation email from Target. Included in your confirmation is your order number. Return to you Taylor Swift Tix portal and complete the following steps:
    1. Locate the album pre-order boost and click "Add pre-order credit".
    2. Click on the Target retail button.
    3. Enter the order number provided in your purchase confirmation.
    4. You're all set.
    Please note: Target may take 24-48 hours to send us your order number to add to the system so you can receive your boost(s). If you order number is not found, please return to the portal in 24 hours to complete the steps above. Target pre-orders are only available for U.S based purchasers. International shipping is unavailable.

    Walmart
    Look for your purchase confirmation email from Walmart. Included in your confirmation is your order number. Return to you Taylor Swift Tix portal and complete these steps:
    1. Locate the album pre-order boost and click "Add pre-order credit".
    2. Click on the Walmart retail button.
    3. Enter the order number and date of purchase provided in your purchase confirmation.
    4. You're all set.
    Please note: Walmart may take 24-48 hours to send us your order number to add to the system so you can receive your boost(s). If you order number is not found, please return to the portal in 24 hours to complete the steps above. Walmart pre-orders are only available for U.S based purchasers. International shipping is unavailable.

    Taylor Swift Store
    No action is required for pre-order purchases made directly on the Taylor Swift Store or the UPS bundle via TaylorSwift.com, and your boost(s) will be automatically applied. Please allow up to 24 hours for you boost(s) to be applied.

    Don't see your purchase boost(s)? You may need to add the email used for purchase.
    1. Return to the album pre-order boost and click "Add pre-order credit".
    2. Click on the Taylor Swift Store and enter the email used for purchase.
    3. We'll send you an email to verify you are the owner of the email account.
    4. Once you verify your email, we'll make the match and apply your boost(s).
    Please note: boost(s) may take 24-48 hours to be applied.

  • If you pre-ordered reputation from any of our retail partners, you should contact them directly regarding the status of your order.

  • Good news! All physical copies of the album -- no matter where you purchase -- will contain a physical album boost code.

  • All international copies of the album also include a physical album boost code that can be redeemed on Taylor Swift Tix.

  • Last day to redeem all boosts is Wednesday, November 28 at 12pm ET.

  • Unfortunately, we don’t offer replacement physical album boost codes.

Merchandise Boosts

UPS Boost

Referring Friends and Family Boost

Video Boosts

Social Boosts

Taylor Swift's reputation Stadium Tour

Have additional questions?

Drop us a line at taylorswifttix@ticketmaster.com